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General questions

Why is Google making changes to Postini products?

Google is committed to helping customers transform the way they buy, deploy, and use information technology with Google. Google acquired Postini in 2007 as part of its strategy to offer more services to businesses and organizations. Since then, Google has integrated the Postini businessincluding products, processes, and personnelinto our Google for Work organization.

This integration have moved to the next phase where new products and features developed on the Google platform are replacing the original Postini products. Postini customers can receive comparable email security and archiving features, but on a more robust platform.

How can I find the renewal date for my service agreement?

If you purchased your Postini service online from Google:

You can find your renewal date in your online billing account:

  1. Log in to your Billing Account. You can access your Billing Account at http://www.google.com/a/your-domain.com. Don't forget to replace your-domain.com with your own domain name.
  2. Click the Domain Settings tab along the blue bar.
  3. Click Account Information.

If you purchased your Postini service through a Google Sales Representative:
Please contact your Google Sales Representative or Google Account Manager, who can help you look up your service agreement date.

If you purchased your Postini service from a reseller or partner:
Please contact your reseller, who can help you look up your service agreement or contract date.

Can I transition to Google before I receive my transition eligibility notice?

No. You cannot transition until you receive your formal transition notice and your transition invitation notice. See Transition timing for details.

Will Google Message Filtering, Postini Small Business Edition, or Postini Service Provider Edition customers be transitioned?

Google is phasing out the Google Message Filtering, Postini Small Business Edition, and Postini Service Provider Edition services. These customers should have received non-renewal notices for those specific services.

What is being planned for Postini message encryption?

When invited to move Postini services to Google, existing Postini message encryption customers are transitioned automatically to Google Message Encryption, which is also a Zix solution. Google Message Encryption will work natively on the Google platform.

The Google Message Encryption service will continue to be available for Google Message Security and Google Message Discovery until a customer transitions. 

How is my transition different if I purchased Postini online?

If you purchased Postini online through a web portal rather than through a Postini sales representative, your transition to Google will be different in the following ways:

  • You will not need to sign a transition amendment to participate in the transition.

  • Once you receive your transition invitation email, you will have 30 days to complete your transition. If you do not initiate your transition within the 30 days, you’ll be transitioned automatically by Google.

How can I give my transitioned users access to Gmail?

Google does not support the use of both a Gmail mailbox and another, separate non-Gmail mailbox. This means that a transitioned Postini user who is still using their on-premise mailbox (for example, Microsoft Exchange) will not be able to sign in to Gmail. You must choose one or the other for your users -- Gmail or a non-Gmail mailbox. For details on how to switch your users to Gmail after your service transition, see About user access to Gmail and non-Gmail mailboxes.

Note: Your non-Gmail mailbox users can access the Gmail Spam folder via the Message Center and the Quarantine Summary feature. For admin instructions on setting up the Message Center for your users, see Set options for non-Gmail mailbox users.