Pricing and billing
Google Message Security customers will be transitioned to Google services at their current pricing. For most Postini customers, this pricing remains in place as long as the customer continues to use only the email filtering and security features for their on-premise mail systems.
Price changes for customers using Gmail and collaboration features
Google Message Discovery customers will be transitioned to Google and Vault. Vault will support customers who use Microsoft Exchange Server. Vault does not support archiving for Lotus Notes/Domino.
With the Flexible Plan (also called the Flex Plan), you are billed monthly on a per-user basis, and you pay only for the service that you use during the month. This contrasts with Postini, which bills customers annually on a per-user basis. With the Flex Plan, billing assessments occur on the last day of each month in which you use the service. You can add or delete a user at any time, and Google will prorate the number of seats for partial months of usage. For example, if you add a user on April 1 and delete them on April 15, we will charge you for only half a month of usage.
You will be issued a charge for the previous month's usage on the first of the month, and charged via credit card or through bank account, or issued a monthly invoice which can be paid by check or bank wire.
Google monthly charges can be accessed in the Google Admin console. At the beginning of the month, an electronic invoice will be generated in the Transaction History page, and you will be able to view it or download it in PDF or in CSV formats. For detailed instructions on how you can view your transaction history or download invoices, see Navigating the Transaction history page.
If you are a Postini customer who uses a non-Gmail mail server such as Microsoft Exchange, and if you don’t currently use Google, then you will receive your invoices via postal mail by default.
If you were using Google prior to your transition (Message Security or Message Discovery), there will be no change in the method of delivery of your invoice. You will continue to receive your invoices by postal mail, email, or both depending on how your account is set up.
Customers are invoiced on the first of each month, rather than the 5th and 22nd (as was the case with Postini). At the first of each month, you will see the charges for the prior month. Google invoices display the customer’s domain name, rather than the customer name.
If you have prepaid for services for periods extending beyond your transition date, Google will issue you service credits against future spending based upon the month in which you transition. For example, if the service transition occurs during the middle of the month, you will receive a credit for that month and all remaining months through to the end of your Postini contract. Google will not refund cash back to customers.
Additionally, if you have any other credits remaining on your account, those credits will be applied to your future charges.
Please note that you are still responsible for payment in full for any invoices issued prior to your transition pertaining to your Postini services.