How will I know it's time for me to begin my transition?
Before you can begin your transition to Google, you will receive a series of email communications from Google with instructions about your upcoming transition. Administrators at your company who have access to the Postini Administration Console are notified:
- Formal transition notice
This email will provide details about your transition, as well as links to the terms and conditions for using the services and the Postini Transition Amendment, which you can sign via online form. You will need to sign these agreements before your renewal date or your service cannot be renewed. (See How can I find the renewal date for my service agreement? in the FAQs.) Customers will receive this notice prior to their next renewal. If your account is within 30 days of renewal and you would like to request a new copy of the Transition Amendment, please click here to fill out a request form.
- Transition invitation notice
When you receive this notice, you’ll have 60 days to complete your transition. This notice will include further details about your transition, and links to Help Center articles with step-by-step instructions.
- Follow-up transition notices
During your transition period, you will receive a series of follow-up notices. These emails will remind you about your upcoming transition deadline, as well as additional instructions to help you complete your transition.
- If you're an online customer, some of the above details do not apply. See What's different if I purchased Postini online?
- If your account is within 30 days of renewal and you would like to request a new copy of the Transition Amendment, please click here to fill out a request form.
What determines my transition eligibility?
You will be eligible to transition based on product functionality available in the Google platform as well as the availability of transition utilities that can successfully move your service to Google. Customers are also selected for transition eligibility based on having accepted the terms and conditions for using the services, as well as the Postini Transition Amendment. You will receive the transition invitation notice after you become eligible for transition.
You might find that some features behave differently than they did in Postini, but the core functions are supported. The Google email features will keep evolving as we continue to make improvements.
Note: Prior to your next renewal, you will receive a Termination Notice for your Postini agreement. However, if you sign the terms and conditions for using the services and the Postini Transition Amendment, these agreements will supersede your Postini agreement and render the Termination Notice non-applicable.