How does pricing work for the Google Message Security transition to Google Apps?
Google Message Security customers will be transitioned to Google Apps services at their current pricing. For most Postini customers, this pricing remains in place as long as the customer continues to use only the email filtering and security features for their on-premise mail systems.
Price changes for customers using Gmail and collaboration features
Customers can use Google Apps Gmail and collaboration features (as further described below) until June 30, 2014 with no price increase. After June 30, 2014, the price increase, which sets service to the price of Google Apps, occurs at the customer's next contract renewal date for Google Apps. This price change applies to all users in your Google Apps account.
We will send customers a notification of the new pricing approximately two months before the beginning of the next services term after June 30, 2014. Customers can choose to turn off Gmail and collaboration services, and renew their agreement at their original Postini pricing or continue to use Gmail and collaboration and move to the Google Apps pricing.
About using Gmail in Google Apps
This applies to customers who are using Google Apps Gmail as the primary email system for their users. One or more users are receiving their email exclusively through the Gmail servers and Gmail inboxes (rather than through their own mail server and mail client, such as Microsoft Exchange and Microsoft Outlook).
About using collaboration features in Google Apps
This applies to customers using any features in Google Apps other than Gmail, such as Docs, Drive, Calendar, Talk, and Sites, in the last 30 days. A report of these "30 day active users" is available in the Google Apps control panel at Reports -> Activity Report.
How does pricing work for the Google Message Discovery transition to Google Apps?
Google Message Discovery customers will be transitioned to Google Apps and Google Apps Vault. Google Apps Vault will support customers who use Microsoft Exchange Server. Google Apps Vault does not support archiving for Lotus Notes/Domino.
Google Apps - The pricing is the same as the Google Message Security pricing. See the section above for more information.
- Google Apps Vault - The pricing is the same as the price for the email archiving and discovery component of Google Message Discovery. Any price change to Google Apps Vault will be communicated at least 60 days before renewal.
How does billing work? What is the Flexible Plan?
With the Flexible Plan (also called the Flex Plan
), you are billed monthly on a per-user basis, and you pay only for the service that you use during the month. This contrasts with Postini, which bills customers annually
on a per-user basis. With the Flex Plan, billing assessments occur on the last day of each month in which you use the service. You can add or delete a user at any time, and Google will prorate the number of seats for partial months of usage. For example, if you add a user on April 1 and delete them on April 15, we will charge you for only half a month of usage.
You will be issued a charge for the previous month's usage on the first of the month, and charged via credit card or through bank account, or issued a monthly invoice which can be paid by check or bank wire.
Does Flex Plan billing affect me? How do I know if I’ll be on the Flex Plan?
If you are a Postini customer who uses a non-Gmail mail server such as Microsoft Exchange, and if you don’t currently use Google Apps, then you will be transitioned to Flex Plan billing. If you were using Google Apps prior to your transition (Message Security or Message Discovery for Google Apps), your billing will remain the same as your Apps billing after the transition. If you are billed through a Google Reseller, please contact your reseller to determine if your billing will change at the transition.
Billing will not change for Education and Government institutions.
How can I review my monthly charges?
Google monthly charges can be accessed in the Google Admin console. At the beginning of the month, an electronic invoice will be generated in the Transaction History page, and you will be able to view it or download it in PDF or in CSV formats. For detailed instructions on how you can view your transaction history or download invoices, see Navigating the Transaction history page in the Google Apps help center.
Will my method of billing change?
For credit card customers
Your method of billing will remain the same. If you were previously charged by credit card, your credit card will automatically be charged.
When you sign in to your account for the first time, you will need to verify your credit card and your contact details.
For customers on monthly invoicing
Your method of billing will remain the same. If you had previously received monthly invoices, you will continue to receive invoices by postal mail and/or email at the beginning of each month.
If you are a Postini customer who uses a non-Gmail mail server such as Microsoft Exchange, and if you don’t currently use Google Apps, then you will receive your invoices via postal mail by default.
If you were using Google Apps prior to your transition (Message Security or Message Discovery for Google Apps), there will be no change in the method of delivery of your invoice. You will continue to receive your invoices by postal mail, email, or both depending on how your account is set up.
Customers are invoiced on the first of each month, rather than the 5th and 22nd (as was the case with Postini). At the first of each month, you will see the charges for the prior month. Google Apps invoices display the customer’s domain name, rather than the customer name.
How are payments processed?
For credit card customers
Credit card customers will be charged automatically at the beginning of each month. Credit card customers can also overpay by making a manual payment
to their account. The credit will be automatically debited at the beginning of each month, instead of your primary form of payment being automatically charged. If you would like to update your credit card details, follow the directions here
Depending on the location of your business, some customers may also pay by bank account withdrawal (direct debit). See Available forms of payment
for more information.
For customers on monthly invoicing
Payment can be made by check or wire transfer. You will need to update your records as Google’s remittance details have changed. These remittance details can be found at the bottom of the last page of your monthly invoice.
What if I have prepaid for Postini services prior to my transition?
If you have prepaid for services for periods extending beyond your transition date, Google will issue you service credits against future spending based upon the month in which you transition. For example, if the service transition occurs during the middle of the month, you will receive a credit for that month and all remaining months through to the end of your Postini contract. Google will not refund cash back to customers.
Additionally, if you have any other credits remaining on your account, those credits will be applied to your future charges.
Please note that you are still responsible for payment in full for any invoices issued prior to your transition pertaining to your Postini services.
What will my new invoice look like?